Reception
Veterinary reception staff are the heartbeat of any animal clinic or hospital, providing the crucial link between pet owners and veterinary professionals. With warm smiles and compassionate hearts, they greet both furry friends and their human companions, creating a welcoming atmosphere in what can sometimes be a stressful environment. Beyond their cheerful demeanor, these dedicated individuals possess a wealth of knowledge about pet care, appointment scheduling, and administrative tasks, ensuring smooth operations within the clinic. Whether answering phone calls, scheduling appointments, or offering a comforting word to worried pet parents, veterinary reception staff play an integral role in supporting both the health and happiness of beloved pets and their owners.
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Practice Manager - Tyler De Losa
Tyler is the organisational maestro behind the scenes, ensuring everything at the front desk runs like clockwork. With her keen eye for detail and warm professionalism, she handles inquiries, manages appointments, and fosters a welcoming environment for every client. A true multitasking expert, Tyler is committed to excellence and sets the tone for positive, smooth, and memorable interactions from the moment you walk through our doors. We're incredibly lucky to have her leading the way.
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Abrielle De Losa - Receptionist
Meet Abby! Raised in Hartley, Abby has always had a deep love for animals and is passionate about their care and wellbeing. Her connection to the land and local community runs deep, and she brings warmth and dedication to everything she does. Outside of work, you’ll find Abby spending time with her horses and dogs or exploring the great outdoors alongside her partner, Zane.
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Alice Honter - Reception
Alice is originally from Victoria but now resides in Portland with her husband, two children and German Shorthair Pointer – Moose. When Alice is not working, she enjoys baking, watersports and spending time with her family.
Alice is looking forward to meeting you and all your pets.